F A Q
Frequently Asked Questions
We try to anticipate questions you might have about Daylight
Properties and provide the answers here. If you need additional information
send email to firstname.lastname@example.org
General office policies are covered in questions 1-11. Questions 12 and on regard maintenance
Rent is due on the first of the month. If you pay on or before the fifth (5th) day
of the month, no late fees will be charged.
Late fees amount to a $10 charge on the 6th day of the month + $10 per
day thereafter until the full balance is paid.
If rent is mailed, it must be received in our office by the 5th.
2. The 5th of the month was on the weekend. Isn't rent only due the next business day?
NO. Rent will always
be considered late after the 5th day of the month (business days are
irrelevant). NO EXCEPTIONS. Since you are already given a 5-day grace
period, this extra time allows for any unexpected problems that may arise
preventing you from getting the check to our office by the 1st.
3. Can I pay by cash?
What about credit / debit cards?
NO. Pay by check,
money order, or cashier's check.
4. Do I have to drop my check off at the office?
No. You can mail your
check. We cannot accept direct deposits
or wire transfers. However, we do have a
drop slot if you plan to come by the office after hours.
5. If my check is postmarked by the 5th, will late fees be
charged if it is not received by the 5th?
YES. All checks must
be received in our office by the 5th (post-marks after the 3rd
the month are not counted). If mailing a check, make sure you get it in the
mail in enough time to get to our office.
6. Why was my check returned for "Non-Sufficient
Funds" (NSF) if I just made a deposit?
Some banks will place a "hold" on deposited
funds. That means even though the money
is in your account, the bank will not allow you to withdraw this money until
sufficient time (usually 3 to 5 business days) has passed. You must ask your bank what the policy is
regarding holds on deposited money.
7. What are Daylight Properties office hours?
Monday through Friday
8 a.m. to 5 p.m.
8. I am not getting along with my roommate. Can I leave and get my name off the lease?
9. I no longer want to live in the apartment or house. Can I leave before the end of my lease?
10. The lease says no pets but what if I am only pet
watching for the day?
The lease states no pets, even temporarily. You will be fined $200 for violating this
policy and you deposit may be forfeited.
12. What do I do if I have a maintenance request?
You must notify us in
writing of any maintenance requests.
Please go to forms tab to print a copy of Repair Request.
13. What is considered an emergency that you would respond
to after hours?
The following are issues that should not wait until the next
Hot Water tank leaking or making strange noises
Sink / Tub / Toilet overflowing & the water cannot be
Lots of water leaking through pipes or ceiling (if it is a
small drip, use a pot or something similar to catch the water, then call the
office the next day)
The following are issues that can generally wait until the
next business day (unless business day is more than 24 hours away):
Sink / Tub / Toilet backed up
Stove / Oven / Refrigerator / Hot water tank not working
14. Who do I call if I have an emergency after office hours?
If you call the office, the answering machine will give the
15. Will I be charged for the maintenance call?
It depends. If you
caused the problem, you will be charged.
FOR EXAMPLE, if your dishwasher does not work and the appliance vendor
tells Daylight Properties the drain was clogged with food, or a utensil was
stuck in the bottom not allowing the machine to finish its operation, YOU WILL
BE CHARGED. If it is due to a bad part,
or unrelated to anything you have done, you will NOT be charged. If you call for a repair and the vendor tells
Daylight Properties that nothing is wrong, or it was just a tripped breaker;
YOU WILL BE CHARGED. If you have any
questions about what you could be charged for, please call the office.
16. Can I call in a repair request?
No. All repair
requests must be in writing.
17. What if my neighbor is making lots of noise or is having
a loud party late into the a.m. hours?
If you feel comfortable talking with your neighbor, you may
want to knock on their door first.
Sometimes they often do not know they can be heard outside their
apartment. You can always call the
office to file a complaint. If it is
party related, public nuisance related, a fight, etc., call the police and
request and incident number and inform the office in writing. Please remember to include the incident
number, a description of the incident, the time, apartment number, names and
any other important information.
18. My apartment does not have a shower rod, towel rack, or
a toilet paper holder. Will you buy one
NO. You can purchase
those items, and take them with you when you leave. However, make sure you provide Daylight Properties
with a list of any items missing that you plan to purchase on your own.
19. My light went out in my apartment, am I responsible for
changing it (even if too high)?
YES. The only
exception is if the light is out when you first move in. We will refund the cost of the bulbs if the
lights did not work when you took possession (must be listed on condition
checklist). After that you are responsible. If lights are too high, you can purchase a
light extension changer from a hardware store.